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AMR Replacement Program

Post Date:01/25/2019 10:32 AM

In 2018, the Village began a program to replace nearly 10,000 Automatic Meter Reading (AMR) devices in water customers’ homes and businesses. AMRs are attached to the water meter in your home or business and transmit meter consumption data to the Village’s Finance Department for billing purposes on a monthly basis. These devices are powered by a battery, but over 80% of AMRs are well past their expected battery-lifespan. In August 2018, Public Works started replacing the oldest AMRs and will continue this work over the next several years until all replacements are complete.

Does My AMR Need to be Replaced?

If your AMR needs to be replaced, the Public Works Department will contact you to schedule an appointment. There is no need to contact us unless you have been notified.

How Does the Public Works Department Contact Me to Schedule an Appointment?

We are mailing letters in batches of 100 asking residents to contact Public Works to make an appointment. 

What if I Lose the Notification Letter or Did Not Receive One?

If for some reason we do not hear from a customer after the initial letter, we will:

  1. Leave a brightly-colored door hanger as a reminder to call us;  
  2. Without contact after this second attempt, we will leave another door hanger about a week later, and also try reaching the customer by phone; 
  3. As a last resort, we send a final letter via regular and certified mail warning that failure to make an appointment by a certain date will result in shut-off of water service.   

Will My Water Be Shut-Off if I Do Not Respond to Any of the Notices?

If after six notification attempts an appointment is not scheduled, Public Works is authorized to shut-off your water. Once the water has been shut off, it will not be turned back on until we can gain access to replace the AMR.  

Anyone who calls to have their AMR replaced and water service restored will be quickly taken care of, even if it is after our regular business hours (Mon-Fri, 7 am – 3:30 pm). 

When are Appointments Typically Scheduled?

We have one employee wholly dedicated to scheduling, and another employee wholly dedicated to installations. Our installer works Tuesday through Saturday, with later hours during weekdays and a full day on Saturday to make it more convenient for residents.

How Long Does it Take To Replace an AMR?

Removal and replacement of the old AMR typically takes less than 20 minutes.

How Much Does it Cost to Replace an AMR?

There is no charge to the customer to replace an AMR.

Do I need to Prepare for the Appointment?

In order to replace the AMR, one of our Public Works employees will have to enter your home to gain access to the area where your water meter is located, typically in a basement or crawl space. Moving any obstructions or other items in the way of the AMR can help make for a quicker change-out.   

Who do I Contact for More Information?

If you have any questions about the program, please feel free to contact the Public Works Department at 630-871-6263 or visit our AMR Replacement Program page.

 

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