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Water Shut-Offs Suspended

Water Shut-Offs Temporarily Suspended in the Interest of Public Health

Post Date:03/19/2020 10:39 AM

Due to the spread of the COVID-19 virus, the Village has temporarily suspended all water service shut-offs for non-payment. Utility customers should continue to pay their bill for the water, sewer, and solid waste charges as they will be responsible for any charges accrued during this moratorium.  The Village’s ability to purchase water and safely operate our system is dependent on collecting water bill payments.

We encourage those who can’t pay by their due date to contact Customer Service (630) 871-6222 to help with payment options. In addition, the Village will be suspending all non-emergency service calls and appointments and will limit contact with customers during all emergency service calls.

At this time, we strongly encourage you to use our online payment options accessible from the front page of our website. You may also take advantage of the in-person drop box in our parking lot.

In some emergency cases, water shut-offs may be required to protect health and safety. Should you have any questions or would like additional information, please contact Customer Service at (630) 871-6222.

For additional information about the coronavirus visit

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