General Billing Information

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Monthly Water and Sewer Bills 

The Village bills all Carol Stream water and sewer accounts on a monthly basis.  Bills are dated on the last day of each month and represent water consumption for the previous month.  For example, a bill dated May 31st (received by the customer in early June) represents water consumed during the month of April.  The water consumption billed each month is the difference between water meter readings that are obtained each month, roughly on a 30 day cycle.  The number of days in each monthly billing cycle may vary by a few days more or less than 30 days depending on when the Village was able to collect a water meter reading.

The Village's Finance Department is responsible for billing of water and sewer services.  Questions concerning your bill can be directed to water billing staff at 630-871-6222.

Water and Sewer Rates

As of May 1, 2019, the billing rate for water service is $8.14 per 1,000 gallons of water metered.  Sewer service is billed based on water consumed each billing period and is charged at $4.66 per 1,000 gallons of water consumed.  Rates for unincorporated properties that are connected to Village water and/or sewer systems are billed at 150% of the applicable in-town rates.

Expand/Contract Questions and Answers

  • Are there any minimum monthly charges or base fees?

  • How do Carol Stream sewer rates compare to other communities?

  • How do Carol Stream water rates compare to other communities?

  • I have a swimming pool. Do I have to pay sewer charges on water I use to fill my pool?

  • Why can't you process my payment over the phone?