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High Water Bill?

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If you receive a water/sewer bill that is higher than what you normally experience, listed below are some of the common areas to consider as possible contributing causes.

Seasonal Usage

Most residential and commercial users consume more water during the summer months.  Lawn irrigation systems, lawn and garden sprinkling, and filling and maintaining of swimming pools typically account for a larger portion of increased seasonal usage that can have an impact on your monthly water/sewer bill.  If you would like information on your historical monthly water consumption, please contact the water billing division at 630-871-6222.

Plumbing Leaks

Internal water fixtures and appliances can be prone to leaks, that if gone undetected can result in significant water waste and very large water bills.  Areas to look at include:

  1. Faucets - leaky faucets in sinks or bathtubs that drip continuously can waste large amounts of water over time.  
  2. Toilets - Toilets are a large source of most household water use.  A toilet that leaks intermittently or continuously can result in large amounts of water loss in a very short time period.  If you hear the toilet "hissing" or filling periodically or continuously when not in use, this is a sign of a problem.  The most common problem with leaking toilets is a poor seal on the "flapper" in the toilet tank.  You can check for a leak by placing food dye in the toilet tank.  If after 10 minutes you notice dye in the toilet bowl, you have a leak.  You can pick up dye tablets free of charge at the cashier window of the Municipal Center.  Another potential source of toilet leaks is an improperly set water level in the tank.  If you notice water spilling over into the tank's overflow tube, the water flowing into that tube is going to waste.  Consult a plumber if you are unable to address these problems yourself.
  3. Water Heaters, Softeners, Whole House Humidifiers and Swimming Pools - These types of appliances should be inspected periodically as many have overflow valves that are routed directly into the sewer discharge, thus a leak or overflow can go undetected for long periods of time without you knowing about it.

Do-It-Yourself Water Leak Test

One easy way you can determine if you may have a leak is to take a reading (or picture) of your water meter's dials before you go to bed.  If you can go through the night without using water (including flushing toilets and ensuring appliances like water softeners are not cycling or home humidifiers are running), you should be able to take a morning reading of the meter and compare it to the night before.  If it is the same, it would indicate no water use during the night.  If it is different, water was used, indicating the possibility of a leak.

Suspect a Water Leak?  Contact Our Public Works Department 

If you are experiencing higher than expected water bills and suspect it may be due to a leak, you may contact our Public Works Department at 630-871-6260 to schedule a complimentary visit to inspect your home or business for possible areas of concern.  Please note that while Village personnel are happy to offer their observations and suggestions, they cannot perform repairs to your plumbing systems.  That remains the responsibility of the property owner.

Rate Increases

The Village periodically adjusts billing rates for both water and sewer services depending on changes in the cost of operating and maintaining both utility systems.  Rate increases are generally effective on May 1st each year, the start of the Village's fiscal year.  A history of water and sewer rates is shown below:

Effective  Water Sewer Combined 
 5/1/2019 $8.14 $4.66 $12.80 
 5/1/2018 $7.75 $4.22 $11.97 
 5/1/2017 $7.25 $3.82 $11.07 

(rate per 1,000 gallons of water used)

Number of Days in Billing Period

Your monthly bill is calculated based on a reading of your water meter that is taken each month.  Water consumed and billed is the difference between the current meter reading and the reading taken the prior month.  The current and previous meter reading dates are printed on your bill. 

While we strive to read your meter at about the same time each month, sometimes the number of days in the monthly billing cycle may be more or less than a 30 day period depending on when we are able to read your meter.  For example, if we read your meter on June 2nd and the following month on July 7th, the bill that you receive shortly after August 1st will include usage over a 35 day period.  This will likely be followed by a September bill that has a shorter consumption period.  For example, if we read your meter on August 3rd, your September bill will reflect 27 days of consumption.

Expand/Contract Questions and Answers

  • Can I get a break on my water bill after I replaced a toilet that was running all month?

  • I can't possibly have used all of the water that was billed to me. What next?

  • I received a very high bill. Can I get some extra time to pay it?