Key provisions relating to water service termination are found in the Municipal Code. Water service is subject to termination if water and sewer charges remain unpaid after 44 days from rendition of a bill. Water and sewer bills are considered rendered on the last day of each month.
Billing and Service Termination Time Line
|Day 1||Bill is rendered/mailed.|
|Day 20||Current month bill is due.|
|Day 21||10% Penalty applied on current charges if not paid.|
|Day 30/31||Subsequent month bill is mailed including prior month delinquent balance.|
|Day 36||Service Termination ("Shut-Off") Notice is mailed. $15 service charge added to account.|
|Day 45||Termination of service occurs.|
Failure of postal delivery of properly tendered notices does not excuse penalties or other charges.
The shut-off notice identifies the exact date of service termination. If the total amount due on your shut-off notice is not received in full by 5:00 p.m. on the night before the designated service termination date, your address is transmitted to Public Works for shut-off on the following day and a $50 service charge is added to your account. You can still make the required payment after 5:00 p.m. at the Police Department Records Division (open 24 hours a day) at 500 N. Gary Avenue on the evening before service disconnection. Once service has been shut-off, all past due balances plus fees must be paid prior to reinstatement of water service.
On the day your service is terminated, once you make the required payment, your water service will be restored by 3:30 p.m. the same day (in many cases sooner than that). If your payment is received after 3:00 p.m., your service will be restored on the next day unless, for an additional $50 fee, you wish to have our Public Works dispatched for an after-hours service reinstatement.
Once your service has been terminated, in many cases the fastest way to make a payment is in-person at the Municipal Center. We accept cash, personal checks and major credit cards. Please note, we cannot accept payments over the telephone. The Village does offer a secure on-line payment option called Green-Pay. This service requires enrollment using information taken from your current water bill. Find out more about Green-Pay HERE.
Payments are received at the Finance Department Cashier window between the hours of 8:00 a.m. through 5:00 p.m. and in the Police Department Records Division after 5:00 p.m. If your service has been shut-off, do not deposit a payment in the Town Center payment drop box as we will not collect your payment until the following day.