Village of Carol Stream, IL
Home MenuSocial Media Policy
The Village of Carol Stream uses social media to share information about Village services, programs, events, public safety, public meetings, and other matters of community interest.
The Village's social media accounts are intended as informational communication channels. These accounts are not monitored as customer service channels, and comment functionality is disabled. Residents seeking assistance, wishing to report a concern, or looking to provide feedback should contact the appropriate Village department directly using the information below. Contacting the Village directly allows staff to route inquiries to the appropriate department and provide a timely response.
The Village appreciates the community's interest and engagement and remains committed to providing timely and accurate information through its communication channels.
Public Records and Transparency
In accordance with the Illinois Freedom of Information Act (5 ILCS 140), communications submitted to the Village through its official channels may be considered public records and may be subject to disclosure as required by law.
Residents should not submit sensitive personal information through social media platforms or other public communication channels.
Open Meetings Act Compliance
Village social media accounts are not intended to serve as forums for conducting official government business, deliberation, or decision-making. Communications submitted through social media are not considered formal public comment, testimony, or input for matters before the Village Board or matters subject to the Illinois Open Meetings Act (5 ILCS 120) unless explicitly stated otherwise.
Contact Information
For emergencies, call 911 for immediate police, fire, or medical assistance.
Residents seeking assistance, wishing to report a concern, or requesting information may contact the Village directly:
Village of Carol Stream – Village Hall & Police Department
500 N. Gary Avenue
Carol Stream, IL 60188
For general inquiries, contact Village Customer Service at (630) 665-7050. Village offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m.
For department contact information and guidance on which department to contact for specific services, questions, or concerns, visit our Who Do I Contact? page.
For non-emergency police assistance, call (630) 668-2167. The Police Department is staffed 24 hours a day, seven days a week.
We value your feedback and are proud to serve engagement and appreciate your cooperation in maintaining a respectful and constructive environment for public dialogue.