Please report a description of your missing pet to our Record’s staff. If you have a picture you would like to include, it can be emailed to Records@carolstream.org.

Please also reach out to DuPage Animal Control (630) 682-7197 or surrounding agencies to see if your pet has been brought to them.

Please call our Records Department (630-668-2167) to see if someone has reported a missing pet that matches the animal’s description.

The Carol Stream Police Department does not respond to wild animal calls. You will need to contact a pest control service at your own cost if the wild animal has taken up residence in or around your home.

The Carol Stream Police Department does not respond to wild animal calls. There are a few wildlife sanctuaries you can reach out to, but some of them charge for their services.

• ABC Humane Wildlife Control & Prevention (847) 870- 7175
• Willowbrook Wildlife (630) 942-6200
• Bird Collision Monitors of Chicago (773) 988-1867

Carol Stream will not remove a dead animal from private property. It is the homeowner’s responsibility to dispose of the animal.

Yes, our car seat technicians are happy to check your car seat, at no charge, to insure it is properly installed. You do not have to reside in Carol Stream to take advantage of this service.

Unfortunately, we do not make appointments for this service. Sometimes our car seat technicians may be dispatched to important calls and won’t be available to do the installation.

Please contact our Records Department at 630-668-2167 to verify when the next available technician is on duty.

In order to retrieve your towed vehicle you must meet the conditions of release and pay the $500.00 administrative tow fee. Common release conditions include the registered owner of vehicle must be present, a valid driver, valid insurance, and sometimes a holding period of 12/24/48 hours. Please refer to your tow sheet for the correct information.

• Carol Stream Red Light Citations can be paid in-person at the Police Department by using cash only.
• Ordinance violations can be paid at the Village Hall during normal business hours. After 5pm they can be paid at the Carol Stream Police Department.
• Traffic citations can only be paid through DuPage County Circuit Clerk. Visit https://www.18thjudicial.org/

Yes, Carol Stream Police Department offers ink fingerprinting to the public. The fee is $15.00 for residents and $20.00 for non-residents for two cards. We do not offer biometric fingerprinting to the public.

When residents dial 9-1-1 they are calling DuPage Public Safety Communications (DuComm), the dispatching agency for the Carol Stream Police Department. DuComm is located in Glendale Heights, Illinois and dispatches for 12 area police departments and 15 fire departments. All calls for service, both routine and emergency, Using a shared dispatch center allows for quick access to help from neighboring communities and shared costs of the dispatch center. For more information on DuComm services, visit their website.

Call 9-1-1 whenever a police officer is needed, whether for an emergency or non-emergency. Residents needing information or administrative services may call (630) 668-2167.

Call 911 immediately.

When calling 9-1-1, try to remain calm and speak clearly. Dispatchers who are specially trained to work in these situations will attempt to get as much information from callers as possible.

Be observant and make mental notes, including asking yourself:

• Are there any weapons involved?
• What is the address?
• Are there any physical characteristics such as height, weight, race, beard or scars?
• Can you give any clothing description?
• Can you give any clothing description?
• How many people are involved?
• Are the persons involved on foot or in a vehicle?

If you wish to remain anonymous or keep information confidential, just tell the operator.

All calls for police officers are handled on a priority basis. Calls requiring a police officer to make a report on a previous crime will have less precedence than crimes in progress where life and property are in serious danger. Due to high call loads during certain times of the week and day, you might be slightly inconvenienced until a police officer becomes available to take your call.

Recruitment tests are conducted every 36 months and are advertised in local newspapers and online. Applicants must be between the ages of 21 and 35, possess a valid driver’s license, be a United States citizen and have graduated high school or its equivalent.

COMPLIMENTS & COMPLAINTS

The members of the Carol Stream Police Department are aware of the important responsibilities and duties they have as public servants and must maintain trust and integrity in the community. As an organization, we try very hard to provide quality customer service to all of our citizens. Policing is a very complex job in today’s society; we realize that mistakes can be made and that the actions of our personnel may fall short of your expectations. We also appreciate when a citizen takes the time to recognize when a police employee goes above and beyond for our community.

EMPLOYEE COMPLIMENTS

All compliments will be directed to the Chief of Police.  These commendations will be forwarded to the employee for the exceptional service they provided.                                                                              

The Carol Stream Police Department is committed to working with our community to provide the highest level of police service. We appreciate and encourage citizen communications with the Police Department to improve community relations and help build greater confidence in your Police Department.

Compliments may be filed in person at the Carol Stream Police Department, by phone or online https://www.frontlinepss.com/ia/portal/CarolStream.

EMPLOYEE COMPLAINTS                                                                                                                                                                                                                                                                                                                     It is the policy of the Carol Stream Police Department to thoroughly investigate all complaints of alleged misconduct made against any member or representative of the Carol Stream Police Department.

We will conduct an investigation into alleged acts of misconduct on the part of any employee or representative of the department. The investigation will be thorough, accurate and objective. Such investigation shall include formal statements from all parties concerned, the gathering and preservation of any physical evidence relative to the case, and all other written information bearing on the matter.

The department requires that all attempts will be made to complete investigations of complaints within 30 days from the date it is received. The Chief of Police may extend that time due to circumstances that prevent the completion of the investigation of witnesses, evidence, etc. You will be notified about the progress and the disposition of the complaint. Under Illinois law, you may be required to sign an affidavit, which affirms, under oath, that any allegations you make are truthful statements. (50 ILCS 725 /3.8).

Complaints may be filed in person at the Carol Stream Police Department, by phone or online https://www.frontlinepss.com/ia/portal/CarolStream.

The Carol Stream Police Department never solicits money over the phone. If you get a call claiming to raise money for the Carol Stream Police Department, report the call to the Carol Stream Police Department. All calls will be kept confidential.

2AM – 5AM every day

By completing the automated overnight parking form on our website

• Go to https://www.carolstream.org/home
• On the top menu bar click I want to…
• Select Apply for Overnight Parking (bottom left corner of the menu)
• Click "overnight parking request form"
• Fill in the information
• Once the request is submitted you should receive an email confirmation

• You may have put today’s date as the start date, but you will need to use the next date since 2-5 AM today has already passed.
• The start and end dates were inverted.
• You are trying to park on a street that does not allow overnight parking.
• You have already used the three nights allotted for the month.
• You live in unincorporated Carol Stream.

Please enter your request for three days through the automated form and contact Carol Stream Police Department Records (630) 668-2167 and request an extension for the additional days you need.

• Anywhere signs prohibit parking

Police reports can be made by coming into the Carol Stream Police Department, or by calling 9-1-1 to have an officer dispatched to your residence.

Copies of crash reports can be obtained at Carol Stream Police Department for $5.00 or a copy can be obtained from https://ecrash.lexisnexis.com.

A Freedom of Information (FOIA) request must be completed to obtain any copy of a police report. This request needs to be completed for any police report before it will be released. Send an email to records@carolstream.org, appear in person to the police department and fill out a FOIA request, or go to the village website to complete the FOIA Request Form.

Reports will not be taken over the phone. A police officer will be dispatched to a residence or business in Carol Stream or a report will be taken after coming into the police department.